Shipping policy
Processing
We process orders Sunday through Thursday.
Most orders leave our facility within 1–2 working days. During sale periods and around public holidays, this can extend to 3–4 working days, and we update this page when it does.
Delivery times and cost
| Destination | Method | Time after dispatch | Cost |
|---|---|---|---|
| DOMESTIC | Standard | 3–8 working days | 4.89 |
| DOMESTIC | Express | 2–5 working days | 15.99 |
Delivery times are counted from dispatch, not from the moment you order. Add the processing time above to estimate when your parcel will arrive.
Shipping is free on domestic orders over 70$.
Where we ship
We ship from the US & UK & China to US & UK & Canada & Australia & New Zealand. If your country isn't listed at checkout, we don't currently deliver there.
Tracking
You'll receive a confirmation email as soon as your order is placed. From that point you can follow its progress in the Orders section of your account dashboard, and we'll email you each time the status changes.
If you haven't received an email within 2 days, check your spam folder first, then contact us.
Customs and duties
Orders shipped outside US may be subject to import duties and taxes charged by the destination country. These are set by your local authority, they are not included in the price you paid, and they are the responsibility of the person receiving the order. We can't estimate them in advance because they vary by country and by the value of the order.
Delays
Once a parcel is with the carrier, the delivery timeline is in their hands. Weather, customs inspections, and public holidays can add days to any route. We'll help you chase a delayed parcel, but we can't guarantee carrier timelines.
Lost or damaged parcels
If your parcel arrives damaged, email us at contact@trybabyboo.com within 7 days with photographs of the box and the contents, and we'll replace it or refund it.
If tracking shows no movement for 7 working days, contact us and we'll open an investigation with the carrier. Investigations typically take 2–7 working days to resolve.
Incorrect addresses
We ship to the address entered at checkout, so please check it before you confirm. If you spot a mistake, email us within 1 hour, and we'll correct it if the order hasn't been picked. Parcels returned to us because of an incorrect address can be reshipped once you cover the return postage.
Returns
Returns are handled separately. See our Refund Policy.
Contact
Email contact@trybabyboo.com. We reply within 1 working day